Return and Shipping Policies
RETURNS AND REFUNDS
If for any reason the customer is not satisfied with their purchase, unworn items can be returned for size / color change or refund within 14 days from the date of receipt of the goods.
The product, even if opened, must be “like new”, therefore intact, with complete packaging and in perfect condition, complete with all accessories. All returned items will be inspected. In the case of products that do not meet these characteristics, Hey Baby reserves the right to refuse the return or to apply a reduction on the price.
RETURN INSTRUCTIONS
To request a return authorization, an e-mail must be sent
at info@heybabyshop.it, communicating your intention to proceed with the return, the items to be returned, the e-mail address and the order number.
Once the buyer's notice of withdrawal has been received via e-mail, a communication from the HEYBABYSHOP.IT staff will follow with an indication of the method of returning the product which must in any case be sent within 14 days of receipt of the goods.
The return shipment must be made directly by the customer at his own expense by sending the package within 14 days of receipt of the goods in the manner and to the address indicated.
There are 2 types of compensation:
Change size / color
It is possible to change only for a different size or a different color of the same item, if available. The new product requested can be returned following the same procedure and only the shipping costs for the return and for the subsequent exchange will be at your expense.
Reimbursement
If you have complied with all the required conditions, you will be reimbursed in full for the price of the products purchased, remaining at your expense only for the return costs, i.e. those for the return. The sums to be refunded will be processed as quickly as possible and, in any case, within thirty days from the date on which the seller came to
knowledge of the exercise of the right of withdrawal and once the correct execution of the terms and conditions indicated above has been verified. If the methods and terms for exercising the right of withdrawal are not respected, the user will not be entitled to a refund of the sums already paid to the seller.
-------------------------------------------------- --------------------------------------